Exchanges and Returns Policy

Exchanges and Returns Policy

At A Baby Luxury, your satisfaction is our priority. We understand that sometimes a piece may not be the perfect fit. Please read our policy carefully before initiating a return.

Order Cancellations

Orders may be cancelled before they are shipped from our warehouse.
To request a cancellation, please email us at:
📧 exchangesandreturns@ababyluxury.com
Your cancellation is not confirmed until you receive a reply from our team.

Exchanges

We do not offer direct exchanges.
If you would like to exchange an item, please:

  1. Follow the return process for the original item

  2. Place a new order for the item you want instead

Returns

We accept returns for a refund within 14 days of delivery.

Return Conditions:

To be eligible for a return:

  • Items must be unworn, unwashed, and unaltered

  • Items must be free from stains, odors, or damage

  • All original tags must be attached

  • Products must be returned in their original packaging and sellable condition

Return Fees & Shipping

  • A $15 handling fee per returned item will be deducted from your refund

  • You may return up to 10 items per order

  • Customers are responsible for all return shipping fees, including customs duties

  • We do not provide prepaid return labels

  • Any customs duties collected upon delivery will also be deducted from your refund

  • Original shipping fees and Green Shipping Protection (if purchased) are non-refundable

How to Request a Return

  1. Initiate – Email us at exchangesandreturns@ababyluxury.com to begin the return process

  2. Approval – Wait for return approval and receive return address instructions

  3. Ship – Send the item back within 14 days of approval

  4. Track – Email us the tracking number once the return has been shipped

Refund Processing

  • Please allow up to 10 business days for your refund to be processed after your return is delivered

  • You will receive a confirmation email once the refund has been issued

Important Notes

  • Do not send your return to the address on your original shipping label

  • A Baby Luxury is not responsible for lost or untracked return shipments